Frequently Asked Questions 

There are several common reasons why your garage door may not open:

• Broken or unbroken springs – Inspect your springs to see if they’re intact.
• Lock engaged – Make sure the manual lock isn’t activated.
• Obstruction – Check if anything is blocking the door’s path.
• No power to opener – Verify the opener is plugged in and receiving power.
• Up-force adjustment set too low – This setting may need to be increased for the opener to lift the door.

If your door won’t close, consider these potential issues:

• Vacation lock is on – Some wall units have a vacation mode that disables the remote.
• Something is blocking the safety sensors – Clear any debris or objects.
• Sensors are out of alignment – Gently adjust them until the lights are steady.
• Down-force setting is too light – You may need to increase the setting.
• Wayne Dalton safety latch is engaged – This latch can prevent movement if locked.
• Cables off or door out of level – These issues require professional servicing.
• No power to opener – Double-check the power source.

Follow these steps carefully:

1. Enter your home through the front door.
2. Access the garage from inside the house.
3. Unlock the door using the manual lock.
4. Use the built-in handles to slowly lift the garage door.
5. Do not lift it too quickly, as this may cause damage, cable issues, or the door becoming stuck.

We strongly advise against it.

Only the original installer (such as Central Valley Overhead Door) or the builder’s approved contractor should install a garage door opener on your door. Using an outside installer can:

• Void your garage door warranty
• Lead to improper installation
• Cause damage or safety hazards
• Shift liability to the unauthorized installer

Example: Installing a garage door opener without first adjusting the door (as required in most manuals) can lead to performance issues that won’t be covered by warranty.

It’s like buying a new car, modifying the engine, and expecting the manufacturer to cover it under warranty.

Here’s why:

• We know your door’s exact specifications.
• We provide a safety label in your garage to ensure proper installation protocols are followed.
• You’ll avoid costly damage and protect your family’s safety.
• Our pricing is competitive with big-box stores — and we do it right the first time.

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